FAQ
Most frequent questions and answers
When fully booked Non-guaranteed bookings may be cancelled no later than 2pm the day prior to arrival.
In order to guarantee the reservation, please fax or email the pro-forma invoice with proof of payment back to us. Should we not receive payment by the stipulated date, we reserve the right to cancel your reservation.
Should you wish to cancel your booking, please contact the hotel directly or send an e-mail requesting the cancellation in writing.
Non-guaranteed Reservations made on the day of arrival will be released by 14:00 when fully booked.
In the event of a late cancellation for guaranteed booking one night’s accommodation and P10 tourism levy.
28 – 15 days prior to arrival – 50% of the total B&B portion for the period booked will be charged.
14 – 01 days prior to arrival – 80% of the total B&B portion for the period booked will be charged.
In the event of no-shows or premature departures, we will be obliged to charge for the full extent of the pre-booked stay.
